Klarinet Archive - Posting 000200.txt from 2007/09

From: Fred Jacobowitz <fbjacobo@-----.net>
Subj: Re: [kl] Howarth of London
Date: Mon, 24 Sep 2007 20:22:24 -0400

Tom,
If you are in the states, the problem could very well be at our
border. Homeland security has been wreaking havoc with shipping
schedules as it tries to screen mail of al kinds, etc. with too few
agents. So backlogs are common.

Fred Jacobowitz

Kol Haruach Klezmer Band
Ebony and Ivory Duo
On Sep 24, 2007, at 1:47 PM, <Tom.Henson@-----.com> wrote:

> Dear all,
>
> I apologize for using a forum like this to ask for some help, and this
> question is specifically directed toward our members in the UK.
>
> I ordered some hard to find reeds from Howarth of London recently. They
> e-mailed me a confirmation of my order and the funds were deducted from
> my CC like you would normally expect the same day.
>
> Over a month has now gone by and the reeds are no where in site. I
> realize that the reeds may not have been in stock when I placed the
> order, so I have e-mailed them on 3 different occasions over the last
> week to all of the various contacts listed on their website and have
> not
> received a single response. I even have read receipts to show that my
> messages have been read and by whom. I would hate to have to pay for an
> international long distance call just to get hold of a live person when
> an e-mail would suffice and given it is a small order.
>
> I find it hard to believe that a firm of their reputation would not
> have
> responded to a very cordial order inquiry and wanted to ask anyone who
> has done business with them if there is some magic e-mail address that
> I
> need to direct my inquiry to in order to get any kind of response and
> help.
>
> Please feel free to contact me off list with any help or advice that
> you
> may be able to offer.
>
> Thanks,
>
> Tom Henson
>
>
> ------------------------------------------------------------------
>

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