Klarinet Archive - Posting 000196.txt from 2007/09

From: "Jim Franklin" <jfranklin@-----.com>
Subj: Re: [kl] Howarth of London
Date: Mon, 24 Sep 2007 17:18:32 -0400

Tom,

Send your message to Michael Britton at michael@-----. I can't
imagaine why you are not getting a reply. They are very conscientious and
businesslike in everything they do.

Jim

----- Original Message -----
From: <Tom.Henson@-----.com>
To: <klarinet@-----.org>
Sent: Monday, September 24, 2007 12:47 PM
Subject: [kl] Howarth of London

Dear all,

I apologize for using a forum like this to ask for some help, and this
question is specifically directed toward our members in the UK.

I ordered some hard to find reeds from Howarth of London recently. They
e-mailed me a confirmation of my order and the funds were deducted from
my CC like you would normally expect the same day.

Over a month has now gone by and the reeds are no where in site. I
realize that the reeds may not have been in stock when I placed the
order, so I have e-mailed them on 3 different occasions over the last
week to all of the various contacts listed on their website and have not
received a single response. I even have read receipts to show that my
messages have been read and by whom. I would hate to have to pay for an
international long distance call just to get hold of a live person when
an e-mail would suffice and given it is a small order.

I find it hard to believe that a firm of their reputation would not have
responded to a very cordial order inquiry and wanted to ask anyone who
has done business with them if there is some magic e-mail address that I
need to direct my inquiry to in order to get any kind of response and
help.

Please feel free to contact me off list with any help or advice that you
may be able to offer.

Thanks,

Tom Henson

------------------------------------------------------------------

------------------------------------------------------------------