Klarinet Archive - Posting 000195.txt from 2007/09

From: "Alexander Brash" <brash@-----.edu>
Subj: Re: [kl] Howarth of London
Date: Mon, 24 Sep 2007 14:40:47 -0400

Why not use Skype if the cost of the international call is at issue? The
Skype Out feature is a low flat rate worldwide, and I've always found the
quality excellent.

On Mon, September 24, 2007 10:47 am, Tom.Henson@-----.com wrote:
> Dear all,
>
> I apologize for using a forum like this to ask for some help, and this
> question is specifically directed toward our members in the UK.
>
> I ordered some hard to find reeds from Howarth of London recently. They
> e-mailed me a confirmation of my order and the funds were deducted from
> my CC like you would normally expect the same day.
>
> Over a month has now gone by and the reeds are no where in site. I
> realize that the reeds may not have been in stock when I placed the
> order, so I have e-mailed them on 3 different occasions over the last
> week to all of the various contacts listed on their website and have not
> received a single response. I even have read receipts to show that my
> messages have been read and by whom. I would hate to have to pay for an
> international long distance call just to get hold of a live person when
> an e-mail would suffice and given it is a small order.
>
> I find it hard to believe that a firm of their reputation would not have
> responded to a very cordial order inquiry and wanted to ask anyone who
> has done business with them if there is some magic e-mail address that I
> need to direct my inquiry to in order to get any kind of response and
> help.
>
> Please feel free to contact me off list with any help or advice that you
> may be able to offer.
>
> Thanks,
>
> Tom Henson
>
>
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>
>

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