Klarinet Archive - Posting 000037.txt from 2006/11

From: "Bill Foss" <billfoss47@-----.net>
Subj: Re: [kl] WWBW
Date: Sat, 11 Nov 2006 16:16:41 -0500

I heard (unverified) that they underwent a massive corporate restructuring
after they acquired Music 1-2-3, which resulted in great employee
destabilization.

Bill Foss
US Army Retired
USC Aiken, Clarinet Professor
Director of Bands, Aiken Prep

----- Original Message -----
From: "Bruce M" <bmcgar@-----.com>
To: <klarinet@-----.org>
Sent: Saturday, November 11, 2006 2:55 PM
Subject: [kl] WWBW

>
> Does anyone know what's going on with WWBW?
>
> I've sent them six e-mails over the last few months requesting help, and
> got no responses, and three phone calls regarding the same problem have
> never been followed up. Then there was the marginal treatment I got when,
> after purchasing a $4000 instrument from them that needed a quick fix, I
> finally had it fixed locally because I had to jump through too many hoops
> to have them arrange it.
>
> On top of it all, they've "lost" all my order history, account settings,
> etc.; and despite promises by their Customer Service department, I've
> never received a response, nor has the problem been fixed.
>
> I suspect this is a problem of growth, but I certainly don't want to be
> liquified in their mixer while they iron out their system. (Okay. Mixed
> metaphors, but at least I kept them in the household appliance category.)
>
> B.
>
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>
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