Klarinet Archive - Posting 000036.txt from 2006/11

From: Bill Hausmann <bhausmann1@-----.net>
Subj: Re: [kl] WWBW
Date: Sat, 11 Nov 2006 16:03:38 -0500

At 07:55 PM 11/11/2006 +0000, Bruce M wrote:

>Does anyone know what's going on with WWBW?
>
>I've sent them six e-mails over the last few months requesting help, and
>got no responses, and three phone calls regarding the same problem have
>never been followed up. Then there was the marginal treatment I got when,
>after purchasing a $4000 instrument from them that needed a quick fix, I
>finally had it fixed locally because I had to jump through too many hoops
>to have them arrange it.
>
>On top of it all, they've "lost" all my order history, account settings,
>etc.; and despite promises by their Customer Service department, I've
>never received a response, nor has the problem been fixed.
>
>I suspect this is a problem of growth, but I certainly don't want to be
>liquified in their mixer while they iron out their system. (Okay. Mixed
>metaphors, but at least I kept them in the household appliance category.)

I have heard rumors of financial difficulty on their part, mostly as a
result of their acquisition of Music 1-2-3 and some legal matters stemming
from that. I can't really verify the story, though.

Bill Hausmann

If you have to mic a saxophone, the rest of the band is TOO LOUD!

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