Klarinet Archive - Posting 000015.txt from 2006/04

From: "dnleeson" <dnleeson@-----.net>
Subj: RE: [kl] Update Re: [kl] Rossi quality flaw
Date: Mon, 03 Apr 2006 17:07:18 -0400

Am I correct that Rossi indicated that you should have it
repaired locally and he will cover the costs? If that
remembrance is correct, it would seem that he agrees that the
warranty will not be violated by that work. So it sounds as if
you are OK.

Dan Leeson
DNLeeson@-----.net

-----Original Message-----
From: Bruce M [mailto:bmcgar@-----.com]
Sent: Monday, April 03, 2006 2:02 PM
To: klarinet@-----.org
Subject: [kl] Update Re: [kl] Rossi quality flaw

For those of you still interested, I had the instrument repaired
by an
excellent technician in my area who I trust implicitly, rather
than send it
back to WWBW for repair. I decided to do this because the delays
working
with WWBW were, to my mind, excessive, given the price of the
instrument.
Anticipating another two to three weeks' delay and lots of
messing around
with shipping and receiving, I followed Mr. Rossi's "Plan C."
(I've been on
the road a lot lately, and the fewer complications I have to deal
with, the
better.)

My only concern about having a local person do it was that it
might void any
warranty I have with WWBW, but I'm trusting that Mr. Rossi will
make any
other manufacturing-related problems right, regardless.

To reiterate: Mr. Rossi has been very helpful and eager to
resolve my
problem, and I consider the flaw in the instrument to be "one of
those
things." WWBW was willing, but their system is cumbersome enough
that I
decided that the delays of waiting for pickup, repair, and return
weren't
worth it in the longrun.

Over and out.

B.

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