Klarinet Archive - Posting 000393.txt from 2006/03

From: "Matthew Lloyd" <matthew@-----.uk>
Subj: RE: [kl] Rossi quality flaw
Date: Mon, 20 Mar 2006 16:27:52 -0500

It is hardly ethical to spread damaging rumours that you cannot
substantiate concerning a supplier either.

Or do you have some proof that WWBW indeed "sell seconds"? In which case
I would assume that you have some equivalent to the British Trading
Standards Office - so report it to them.

It is hardly fair either to criticise without the opposite point being
put. WWBW can hardly show that you are in the wrong, if indeed that is
the case, can they?

It is quite possible that you don't know what you are looking for and
that this is the cause of the problem. I'm not saying that it is, merely
that it is possible.

But if it were the case, then it would put a rather different
perspective on your posts, wouldn't it?

Matthew.

-----Original Message-----
From: Rommel John Miller [mailto:rjmiller@-----.net]
Sent: 19 March 2006 20:52
To: klarinet@-----.org
Subject: Re: [kl] Rossi quality flaw

Should I in my post have mentioned my own bad luck with WWBW?

I am on Clarinet #3 from them and even THIS ONE doesn't play or sound
right,
R-13 and all.

And I have heard that WWBW sells only seconds, you know, the
semi-faulted
reject that "average" retailers would not sell.

That is what I meant when I mentioned Ethics, the lax and unethical
attitude
that WWBW has toward dealing with disgruntled buyers who have legitimate
complaints and problems.

I wish Francois Kloc was on this list so that he might address the issue
dealing with WWBW.

Regards,

Rafi
----- Original Message -----
From: "George Huba" <ghuba@-----.com>
To: <klarinet@-----.org>
Sent: Sunday, March 19, 2006 3:19 PM
Subject: RE: [kl] Rossi quality flaw

> Rafi,
>
> The original poster did not contact WWBW about the problem he had with
a
> Rossi clarinet. He chose not to do so. We do not know that WWBW would
not
> have handled this problem with this Rossi clarinet equitably and
> expeditiously.
>
> You apparently have had what you characterize as a bad experience with
this
> retailer. You are free to take your business elsewhere and to describe
your
> own experiences. I, and others on the list, have been treated by WWBW
in
> accordance with the return and other policies they list on their web
site
> and probably will choose to do business with them in the future.
>
> Since the original poster has not chosen not to even attempt to deal
with
> WWBW, the distributor of the Rossi clarinet, we will never know what
they
> would have done in this instance. It is not fair to bash them about
this
> Rossi clarinet repair because they do not even know the instrument
developed
> the problem unless they are monitoring this discussion list.
>
> I am not defending WWBW. I am simply pointing out that one cannot hold
them
> responsible in this instance for finding a solution to a problem they
do
not
> know exits. ESP is not in the job description of any individual or
> organization.
>
> George
>
> -----Original Message-----
> From: Rommel John Miller [mailto:rjmiller@-----.net]
> Sent: Sunday, March 19, 2006 9:50 AM
> To: klarinet@-----.org
> Subject: Re: [kl] Rossi quality flaw
>
> I wish:
> 1. WWBW were as ethical and Responsible as Mr. Rossi,
> and
> 2. That Francois Kloc and Buffet USA would care more to see that
someone
> "bamboozled" by WWBW gets a fair deal.
>
> The whole issue of finding the "right" clarinet for "you" is only
> intensified when the "I" has to do everything from the perspective of
> distance, mail/Internet order, and air freight.
>
> I will NEVER buy another clarinet again without first seeing it,
touching
it
> and playing it, feeling the responsiveness of the keys, etc, ever
again
> after having nothing but trouble, bad luck and ignorance (on my part,)
with
> WWBW.
>
> Sincerely,
>
> Rafi Miller
> Baltimore, MD
>
> ----- Original Message -----
> From: "Bruce M" <bmcgar@-----.com>
> To: <klarinet@-----.org>
> Sent: Sunday, March 19, 2006 12:38 PM
> Subject: Re: [kl] Rossi quality flaw
>
>
> > Update:
> >
> > Mr. Rossi contacted me via e-mail today, in response to Mr.
Silveira's
> > message to him last night.
> >
> > Mr. Rossi sent his apologies, is going to arrange to have the
instrument
> > fixed here in the U.S., and encouraged me to contact him again, if
> > necessary.
> >
> > Now that I've been able to communicate with him, I'm sure this
problem
> will
> > be taken care of fairly seamlessly.
> >
> > B.
> >
> >
> >
> > -------------------------------------------------------------------
> > Klarinet is a service of Woodwind.Org, Inc. http://www.woodwind.org
> >
> >
>
>
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> Klarinet is a service of Woodwind.Org, Inc. http://www.woodwind.org
>
>
>
>
>
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>

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