Klarinet Archive - Posting 000344.txt from 2006/03

From: "Rommel John Miller" <rjmiller@-----.net>
Subj: Re: [kl] Rossi quality flaw
Date: Sun, 19 Mar 2006 15:55:28 -0500

Should I in my post have mentioned my own bad luck with WWBW?

I am on Clarinet #3 from them and even THIS ONE doesn't play or sound right,
R-13 and all.

And I have heard that WWBW sells only seconds, you know, the semi-faulted
reject that "average" retailers would not sell.

That is what I meant when I mentioned Ethics, the lax and unethical attitude
that WWBW has toward dealing with disgruntled buyers who have legitimate
complaints and problems.

I wish Francois Kloc was on this list so that he might address the issue
dealing with WWBW.

Regards,

Rafi
----- Original Message -----
From: "George Huba" <ghuba@-----.com>
To: <klarinet@-----.org>
Sent: Sunday, March 19, 2006 3:19 PM
Subject: RE: [kl] Rossi quality flaw

> Rafi,
>
> The original poster did not contact WWBW about the problem he had with a
> Rossi clarinet. He chose not to do so. We do not know that WWBW would not
> have handled this problem with this Rossi clarinet equitably and
> expeditiously.
>
> You apparently have had what you characterize as a bad experience with
this
> retailer. You are free to take your business elsewhere and to describe
your
> own experiences. I, and others on the list, have been treated by WWBW in
> accordance with the return and other policies they list on their web site
> and probably will choose to do business with them in the future.
>
> Since the original poster has not chosen not to even attempt to deal with
> WWBW, the distributor of the Rossi clarinet, we will never know what they
> would have done in this instance. It is not fair to bash them about this
> Rossi clarinet repair because they do not even know the instrument
developed
> the problem unless they are monitoring this discussion list.
>
> I am not defending WWBW. I am simply pointing out that one cannot hold
them
> responsible in this instance for finding a solution to a problem they do
not
> know exits. ESP is not in the job description of any individual or
> organization.
>
> George
>
> -----Original Message-----
> From: Rommel John Miller [mailto:rjmiller@-----.net]
> Sent: Sunday, March 19, 2006 9:50 AM
> To: klarinet@-----.org
> Subject: Re: [kl] Rossi quality flaw
>
> I wish:
> 1. WWBW were as ethical and Responsible as Mr. Rossi,
> and
> 2. That Francois Kloc and Buffet USA would care more to see that someone
> "bamboozled" by WWBW gets a fair deal.
>
> The whole issue of finding the "right" clarinet for "you" is only
> intensified when the "I" has to do everything from the perspective of
> distance, mail/Internet order, and air freight.
>
> I will NEVER buy another clarinet again without first seeing it, touching
it
> and playing it, feeling the responsiveness of the keys, etc, ever again
> after having nothing but trouble, bad luck and ignorance (on my part,)
with
> WWBW.
>
> Sincerely,
>
> Rafi Miller
> Baltimore, MD
>
> ----- Original Message -----
> From: "Bruce M" <bmcgar@-----.com>
> To: <klarinet@-----.org>
> Sent: Sunday, March 19, 2006 12:38 PM
> Subject: Re: [kl] Rossi quality flaw
>
>
> > Update:
> >
> > Mr. Rossi contacted me via e-mail today, in response to Mr. Silveira's
> > message to him last night.
> >
> > Mr. Rossi sent his apologies, is going to arrange to have the instrument
> > fixed here in the U.S., and encouraged me to contact him again, if
> > necessary.
> >
> > Now that I've been able to communicate with him, I'm sure this problem
> will
> > be taken care of fairly seamlessly.
> >
> > B.
> >
> >
> >
> > -------------------------------------------------------------------
> > Klarinet is a service of Woodwind.Org, Inc. http://www.woodwind.org
> >
> >
>
>
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>
>
>
>
>
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>

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