Klarinet Archive - Posting 000334.txt from 2006/03

From: Jonathan Cohler <cohler@-----.org>
Subj: Re: [kl] Rossi quality flaw
Date: Sun, 19 Mar 2006 08:07:27 -0500

Hi Bruce,

I am a dealer of Rossi instruments on the East Coast.

When you say "It would certainly be nice if there was a Rossi
agent...", there are. Namely WWBW, my company Cohler & Associates,
Inc. and one or two others.

It is the resellers responsibility to handle problems like this.
That is the ENTIRE reason for resellers in the first place.

You do not have to deal with shipping to the Rossi factory. You did
not buy it from the Rossi factory. You bought it from WWBW and your
purchase is subject to their warranty and service policies which are
carefully and completely enumerated on their website.

I really don't understand what your issue is. Where the instrument
is manufactured really has absolutely nothing to do with it. Contact
WWBW and I am sure they will handle it. They are a very reputable
reseller.

Hope this helps...

Best regards,
Jonathan Cohler

At 5:21 AM +0000 3/19/06, Bruce M wrote:
>Folks,
>
>Thanks to all of you for your help and advice, especially Mr.
>Silveira. Hopefully, Mr. Rossi will respond. I'll follow up with
>WWBW, if necessary, after that, and I'll let the list know what
>happens.
>
>I don't fault WWBW for missing this. I don't know if they inspect
>every horn (they should), but even if they did, they would have
>missed this. After all, the flaw revealed itself only after at least
>four hours of handling the instrument. Maybe it got past Rossi's
>inspection too. Anyway, I'm inclined to think of this, at least at
>this point, as "just one of those things."
>
>My greatest concerns are time, expense, and the ability to
>communicate with the maker. I really don't want to have to wait
>months for a fix, I certainly don't want to have to pay $50+ bucks
>each time I have to ship the instrument back and forth (or more, if
>it has to go to Chile). It would certainly be nice if there was a
>Rossi agent in the U.S. whom Rossi owners could contact easily. At
>least there should be an "authorized technician" in the states who
>will handle this, if Mr. Rossi sells as many of his instruments in
>this country as I suspect he does.
>
>B.
>
>
>
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--
Jonathan Cohler
Artistic & General Director
International Woodwind Festival
http://iwwf.org/
cohler@-----.org

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Klarinet is a service of Woodwind.Org, Inc. http://www.woodwind.org