Klarinet Archive - Posting 000333.txt from 2006/03
From: kurtheisig@-----.net
Subj: Re: [kl] Rossi quality flaw
Date: Sun, 19 Mar 2006 00:28:51 -0500
I wouldn't worry about a small flaw in an instrument. Does it play WELL? The problem you mention is a minor one to fix. There are so MANY things that can go wrong and DO go wrong, that you should expect some to go wrong on instruments. A great instrument, is a great instrument. Most repair shops are not to be trusted with a good instrument, but there are a number of us fine shops around. If you have one locally, I would suggest repairing it locally. This will USUALLY void your warranty, but weigh time , distance, shipping costs etc. in your thinking. If purchased from a dealer with a repair department you TRUST....well have them fix it? Personally I would trust a master repairman.
I have been selling Fine instruments for 37 years and have seen things fall off MANY of the top brands, and the very finest of custom instruments. Makers are human, and things can just happen. As a master repairman and instrument maker, NOTHING surprises me. A small thing like you mention can go wrong on any instrument by any maker. None of us craftsmen are perfect. Just fix it and don't worry.
It is hard for the public to accept the concept that brand new MAY have a problem, but there is hardly a brand I have seen that DOESN'T occasionally have something fall off.
In 1976 I had lunch with Joe Allard and he and I were talking about CRACKS. We were agreeing that if the instrument plays well, just pin it and move on. (Jason in Atascadero, California does MARVELOUS glueing now!!!) His poor student that was with us was aghast!!! We just laughed at him and told him lots of clarinets crack, just pin it and enjoy it!
If you like the instrument do NOT trade it in over a minor flaw!! I once had a customer panic over a new cracked Buffet R13 and insist on a new joint from Buffet. The instrument was such a nice one, I was appalled at the concept and traded him another new one, and pinned the "bad" one and sold it to someone who was overjoyed to have an instrument that was truly superior--even if pinned!!!
Kurt
Kurt Heisig Music
Kurt Heisig Saxophones and Flutes
1045 Water street
Santa Cruz, California 95062
((831) 425-5658
-----Original Message-----
>From: Bruce M <bmcgar@-----.com>
>Sent: Mar 18, 2006 4:59 PM
>To: klarinet@-----.org
>Subject: [kl] Rossi quality flaw
>
>
>Two weeks ago, I received a French-bore grenadilla Rossi from Woodwind
>Brasswind.
>
>Tonight, when got the instrument out of the case, I found that the
>second-from-the bell RH side key had no spring tension to it, and when I
>took the key off, I found that the catch was barely hanging from the key. I
>touched it, and it fell off!
>
>I'd rather not send the instrument back and wait another year for a new one,
>and I'm certainly not going to pay to have the key repaired. Seems to me,
>Rossi should do the fix or at least arrange for an "approved" technician to
>do it. But, given that I haven't gotten replies to any of the e-mail I've
>sent to Rossi over the last year or so, and this evening, when I tried to
>send an e-mail via the Rossi site, the page horked on me twice when I tried
>to send, I'm at a loss.
>
>Does anyone have reliable phone or e-mail contact information for Rossi?
>
>Should I bypass Rossi and go back to WWBW for a resolution?
>
>Any other ideas?
>
>This is upsetting. I hope that this flaw isn't going to be seen again
>elsewhere on this instrument, but how can I be certain now?
>
>Cheers (?)
>
>B.
>
>
>
>-------------------------------------------------------------------
>Klarinet is a service of Woodwind.Org, Inc. http://www.woodwind.org
>
-------------------------------------------------------------------
Klarinet is a service of Woodwind.Org, Inc. http://www.woodwind.org
