Klarinet Archive - Posting 000331.txt from 2006/03

From: "Fernando Silveira" <fernandounirio@-----.com>
Subj: Re: [kl] Rossi quality flaw
Date: Sat, 18 Mar 2006 21:41:38 -0500

Hi Ivan.
Even been on vocations he is, for shure, reading his e-mails.

best

Fernando
----- Original Message -----
From: "Ivan Arancibia" <comunycorriente@-----.com>
To: <klarinet@-----.org>
Sent: Saturday, March 18, 2006 11:17 PM
Subject: Re: [kl] Rossi quality flaw

> As far a I know, Rossi is on holidays in Italy. It may
> take a while before he answers your e-mails!
>
>
> --- Fernando Silveira <fernandounirio@-----.com>
> escribió:
>
>> Hi Bruce.
>> I forwarded your e-mail to Luis.
>> In my oppinion, the problem is with WW&BW. They
>> should check the instrument
>> before send to you.
>> Anyway, those instruments are great, and I am shure
>> you will became in love
>> with the instrument after it's work properly.
>>
>> Best
>>
>> Fernando Silveira
>> ----- Original Message -----
>> From: "Bruce M" <bmcgar@-----.com>
>> To: <klarinet@-----.org>
>> Sent: Saturday, March 18, 2006 9:59 PM
>> Subject: [kl] Rossi quality flaw
>>
>>
>> >
>> > Two weeks ago, I received a French-bore grenadilla
>> Rossi from Woodwind
>> > Brasswind.
>> >
>> > Tonight, when got the instrument out of the case,
>> I found that the
>> > second-from-the bell RH side key had no spring
>> tension to it, and when I
>> > took the key off, I found that the catch was
>> barely hanging from the key.
>> > I touched it, and it fell off!
>> >
>> > I'd rather not send the instrument back and wait
>> another year for a new
>> > one, and I'm certainly not going to pay to have
>> the key repaired. Seems to
>> > me, Rossi should do the fix or at least arrange
>> for an "approved"
>> > technician to do it. But, given that I haven't
>> gotten replies to any of
>> > the e-mail I've sent to Rossi over the last year
>> or so, and this evening,
>> > when I tried to send an e-mail via the Rossi site,
>> the page horked on me
>> > twice when I tried to send, I'm at a loss.
>> >
>> > Does anyone have reliable phone or e-mail contact
>> information for Rossi?
>> >
>> > Should I bypass Rossi and go back to WWBW for a
>> resolution?
>> >
>> > Any other ideas?
>> >
>> > This is upsetting. I hope that this flaw isn't
>> going to be seen again
>> > elsewhere on this instrument, but how can I be
>> certain now?
>> >
>> > Cheers (?)
>> >
>> > B.
>> >
>> >
>> >
>> >
>>
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>>
>>
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>
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