Klarinet Archive - Posting 000329.txt from 2006/03

From: "Fernando Silveira" <fernandounirio@-----.com>
Subj: Re: [kl] Rossi quality flaw
Date: Sat, 18 Mar 2006 20:40:44 -0500

Hi Bruce.
I forwarded your e-mail to Luis.
In my oppinion, the problem is with WW&BW. They should check the instrument
before send to you.
Anyway, those instruments are great, and I am shure you will became in love
with the instrument after it's work properly.

Best

Fernando Silveira
----- Original Message -----
From: "Bruce M" <bmcgar@-----.com>
To: <klarinet@-----.org>
Sent: Saturday, March 18, 2006 9:59 PM
Subject: [kl] Rossi quality flaw

>
> Two weeks ago, I received a French-bore grenadilla Rossi from Woodwind
> Brasswind.
>
> Tonight, when got the instrument out of the case, I found that the
> second-from-the bell RH side key had no spring tension to it, and when I
> took the key off, I found that the catch was barely hanging from the key.
> I touched it, and it fell off!
>
> I'd rather not send the instrument back and wait another year for a new
> one, and I'm certainly not going to pay to have the key repaired. Seems to
> me, Rossi should do the fix or at least arrange for an "approved"
> technician to do it. But, given that I haven't gotten replies to any of
> the e-mail I've sent to Rossi over the last year or so, and this evening,
> when I tried to send an e-mail via the Rossi site, the page horked on me
> twice when I tried to send, I'm at a loss.
>
> Does anyone have reliable phone or e-mail contact information for Rossi?
>
> Should I bypass Rossi and go back to WWBW for a resolution?
>
> Any other ideas?
>
> This is upsetting. I hope that this flaw isn't going to be seen again
> elsewhere on this instrument, but how can I be certain now?
>
> Cheers (?)
>
> B.
>
>
>
> -------------------------------------------------------------------
> Klarinet is a service of Woodwind.Org, Inc. http://www.woodwind.org
>
>

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