Klarinet Archive - Posting 000328.txt from 2006/03
From: "George Huba" <ghuba@-----.com>
Subj: RE: [kl] Rossi quality flaw
Date: Sat, 18 Mar 2006 20:33:06 -0500
I believe this retailer has a 30 or 45 day return policy. Check their web
site. I have had no difficulty with returns to them in the past.
Even if a retailer does not offer an official 30 day return policy, if you
purchase with a major credit card and are a U.S. customer, you are probably
covered under the policies enforced by the credit card company on retailers,
rules of the Telemarketing Association to which most major retailers belong,
or local or federal laws.
If you ordered within two weeks and did not abuse the product, you are
probably covered for a return. And, if you can return a product for a full
refund, the retailer is probably willing to offer you a free repair. I would
call them immediately.
-----Original Message-----
From: Bruce M [mailto:bmcgar@-----.com]
Sent: Saturday, March 18, 2006 4:59 PM
To: klarinet@-----.org
Subject: [kl] Rossi quality flaw
Two weeks ago, I received a French-bore grenadilla Rossi from Woodwind
Brasswind.
Tonight, when got the instrument out of the case, I found that the
second-from-the bell RH side key had no spring tension to it, and when I
took the key off, I found that the catch was barely hanging from the key. I
touched it, and it fell off!
I'd rather not send the instrument back and wait another year for a new one,
and I'm certainly not going to pay to have the key repaired. Seems to me,
Rossi should do the fix or at least arrange for an "approved" technician to
do it. But, given that I haven't gotten replies to any of the e-mail I've
sent to Rossi over the last year or so, and this evening, when I tried to
send an e-mail via the Rossi site, the page horked on me twice when I tried
to send, I'm at a loss.
Does anyone have reliable phone or e-mail contact information for Rossi?
Should I bypass Rossi and go back to WWBW for a resolution?
Any other ideas?
This is upsetting. I hope that this flaw isn't going to be seen again
elsewhere on this instrument, but how can I be certain now?
Cheers (?)
B.
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