Klarinet Archive - Posting 000327.txt from 2006/03

From: "Doug Potter" <doug@-----.net>
Subj: RE: [kl] Rossi quality flaw
Date: Sat, 18 Mar 2006 20:23:40 -0500

Sounds to me like you should start with WWBW. How they respond might have
some bearing on whether you ever deal with them again. If you report how it
all works out back to the list, it might have some bearing on how/whether
all of us deal with them.

Doug
http://ConicWave.net

-----Original Message-----
From: Bruce M [mailto:bmcgar@-----.com]
Sent: Saturday, March 18, 2006 4:59 PM
To: klarinet@-----.org
Subject: [kl] Rossi quality flaw

Two weeks ago, I received a French-bore grenadilla Rossi from Woodwind
Brasswind.

Tonight, when got the instrument out of the case, I found that the
second-from-the bell RH side key had no spring tension to it, and when I
took the key off, I found that the catch was barely hanging from the key. I
touched it, and it fell off!

I'd rather not send the instrument back and wait another year for a new one,

and I'm certainly not going to pay to have the key repaired. Seems to me,
Rossi should do the fix or at least arrange for an "approved" technician to
do it. But, given that I haven't gotten replies to any of the e-mail I've
sent to Rossi over the last year or so, and this evening, when I tried to
send an e-mail via the Rossi site, the page horked on me twice when I tried
to send, I'm at a loss.

Does anyone have reliable phone or e-mail contact information for Rossi?

Should I bypass Rossi and go back to WWBW for a resolution?

Any other ideas?

This is upsetting. I hope that this flaw isn't going to be seen again
elsewhere on this instrument, but how can I be certain now?

Cheers (?)

B.

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