Klarinet Archive - Posting 000333.txt from 2005/09

From: Audrey Travis <clr91nt@-----.ca>
Subj: Re: [kl] Sad commentary
Date: Thu, 29 Sep 2005 19:18:26 -0400

They're not the only ones - Morrie Backun and I once waited a year to
get a standard key from Buffet before we simply gave up and he built
the key for me.

Audrey
On 29-Sep-05, at 2:18 PM, GrabnerWG@-----.com wrote:

>
> However, Leblanc was really getting its act together. They had
> websites when
> you could select your make and model of instrument and get an exploded
> diagram of the instrument showing EVERY PART - even the screws. You
> could then
> click on that part -- and it would take you directly to order entry,
> where you
> could specifically order that part online. If it was in stock, the
> part would
> be on your doorstep in two to three days!
>
> Apparently, Selmer USA has dragged down this level of customer
> service since
> the takeover of Leblanc. Rather sad....

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