Klarinet Archive - Posting 000220.txt from 2004/06

From: ormondtoby@-----.net (Ormondtoby Montoya)
Subj: Re: [kl] Metronome Question
Date: Wed, 16 Jun 2004 02:05:50 -0400

Two thoughts:

(1) Despite the fact that BW & WW is a discount operation, they still
*owe* you a complete shipment, including the manufacturer's instruction
sheet. Thus you have every right to be a "Squeaky Wheel" and to call
them again, and again (and again if necessary) to insist on complete
shipment.

[ I know that clarinetists shouldn't squeak :-) but WW & BW *does* owe
you. They accepted your money. ]

(2) Sometimes I've had better luck asking for the purchasing department
rather than the sales desk. The sales people are probably on
commission, and once the sale is made, it's someone else's problem. It
may seem contradictory that the purchasing department is more concerned
with the company's reputation than the sales desk is, but sometimes it's
true. Basically, purchasing agents are customers themselves, and they
are more likely to see a broken promise from your point of view.

Also, the sales people who answer phone calls are probably far removed
from the warehouse where they could pull an instruction sheet out of a
box and photocopy it for you. The most they can do is send a memo to
someone else....

Here's an example from my own recent experience: I wanted to order an
unusual dial caliper from a mail order house, but I needed to know a
particular dimension in order to choose the correct model. Since the
sales clerk was reading from the same skimpy catalog description (that I
already had in front of me), all he could do was say: "Sorry, we just
don't know." However, the purchasing department, when I asked to speak
with them, had a complete set of specs and gave me the info I needed
after a few minutes of conversation. The problem was solved, and I
received the caliper that I needed.

FWIW.

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