Klarinet Archive - Posting 000090.txt from 2004/04

From: "Buckman, Nancy" <nebuckman@-----.edu>
Subj: RE: [kl] Brannen
Date: Mon, 5 Apr 2004 12:35:43 -0400

I was out in Brannen's locale and had a loose pad on my Patricola Eb and =
they refused to fix it, saying the clarinet was a junker and I wasn't =
worth their time if that was the brand instrument I chose to play. I =
wouldn't send Osama to them!

Nancy

Nancy E. Buckman, CPO, AFO, Technical Assistant
School of Health Professions, Wellness and Physical Education
Anne Arundel Community College
Arnold, MD 21012-1895 USA
Phone 410-777-2316 Fax 410-777-2233
E-mail nebuckman@-----.edu

-----Original Message-----
From: Patricia A. Smith [mailto:arlyss1@-----.net]
Sent: Sunday, April 04, 2004 6:14 PM
To: klarinet@-----.org
Subject: Re: [kl] Brannen

Kelly Abraham wrote:

>I had a horrible experience with the Brannens a few years back.
>
>They were flippant with me about their shoddy work, telling me it was =
my playing, and not the egregious leaks from the poor workmanship that =
were at fault. And the worst part is, they didn't even do the specific =
work I asked them for a month in advance of the repair date (register =
tube replacement.)
>
>I would never recommend them to anyone I knew, friend or
>acquaintance, and that is my choice. For those on the list that
>have a love affair with the Brannens=92 work over the years, don't
>blame me for my retelling of what happened in my experience. I
>have waited 4 years to tell it, and stand by it wholeheartedly,
>since it is MY experience with them. The fact that I wasn't one
>of their "platinum clients" showed through.=20
>
Kelly,

Shoddy work is shoddy work, I don't care what kind of client you are -=20
platinum or tin can! It appears to me that these people are inconsistent =

with what they do, and you point this out. I appreciate what you have to =

say, and I think it is important that people hear a variety of accounts=20
about well-known repair people who have "reputations" before they toss a =

lot of money down the loo for repairs.

Patricia A. Smith

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