Klarinet Archive - Posting 000077.txt from 2004/04

From: "mark" <cpaok@-----.com>
Subj: Re: [kl] Brannen (bashing) ???
Date: Sun, 4 Apr 2004 23:01:44 -0400

Kelly, sorry but you have a "hard-on" for the Brannens. I'm all for
objective discussion - I'll even go for subjective discussion. There is a
limit though. You seized the opportunity & had your say, now give it a
rest. For that matter, I will too.

If you want to toss questions about, tuggle with this:

Why would anybody fly to Chicago from NY when they could have shipped the
Clarinet directly to Chicago & simply had the Brannens return to an
alternate address? Mailboxes, Etc. & other companies will act as Agent to
receive in all 50 states. No reason for extra travel or expense - no reason
to spend anything additional over about an extra $25-30 in shipping &
insurance.

.

----- Original Message -----
From: "CBA" <clarinet10001@-----.com>
To: <klarinet@-----.org>
Sent: Sunday, April 04, 2004 8:51 PM
Subject: Re: [kl] Brannen (bashing) ???

> Mark,
>
> I am not understanding why you are directing flames at people
> who are not even trying to provoke you directly. If you want to
> flame me, go ahead.
>
> I have eye witnesses to the way the clarinet was when I came
> back. I need no one to tell me of heresay. I unfortunately took
> heresay from this list for a repair shop, and spent my money.
> Did I sue them? No. Did I start a campaign against them 4 years
> ago? No. I just wanted someone to know of this situation, since
> I seem to see other people on the list with comments of less
> than favorable Brannen experiences who get flamed by people like
> you.
>
> *YOU* would be one of those platinum clients I was speaking of.
> You have had 10 overhauls that were miraculous from the
> Brannens. I am pleased that you didn't have to go through what I
> went through. You were a repeat customer who is probably in the
> area, and can leave your instrument for them to fiddle with for
> a week. I think that is wonderful. They know you by name and
> face. YOu are a benefactor to them, of sorts, since they know
> they can rely on you for more business. Of course you get great
> treatment. They treated you like a good customer, and me like I
> didn't matter, since I was from out of town, and they knew I had
> only one instrument. I find thhorrific customer service and
> apathy towards my compaints of the bad work far more
> unacceptable than the shoddy and incomplete work itself. I don't
> think anyone should get that kind of customer service, and I
> felt more secure in my postings now, after years on this list,
> to say so. I didn't 4 years ago, for fear of the "establishment"
> not being kind to me in this forum, as people do fly off the
> handle readily here on occasion. I am not really concerned about
> it now, as I am comfortable with the fact that I wasn't
> imagining the situation, and if others looking to the list for
> references are going to get work done to their instrument, they
> should have references that are from all situations.
>
> I have had shoddy work from other places on other instruments
> previous (not clarinets) but was NEVER treated as disposable,
> regardless of the lack of expertise or finesse the repairperson
> had. They have always tried to (after the fact) rectify the
> situation too.
>
> I hope you can leave Bill and Patricia out of your future
> comments of the Brannens, and if you like, report on the
> wonderful repairs and overhauls you have had instead. If you are
> so vehemently for the Brannens, tell us about your experiences.
>
> How long have you been going to the Brannens? What repairs have
> you had done? I'm very interested to know about it, as it makes
> me wonder why I was given such poor customer service and
> workmanship, when you can have such a great experience.
>
> Kelly Abraham
> Woodwinds - Computer Geek
> New York City
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> --- mark <cpaok@-----.com> wrote:
> > Bill Hausman (who works in a Music Store that does repairs)
> > said:
> >
> > "Remember, your glowing praise is just as much hearsay as the
> > story of
> > unsatisfactory work."
> > ------------------------
> > Exactly the point I was making.
> >
> > "I don't think budget is the critical thing here."
> > ------------------------
> > Right COST should not have even been mentioned. Cost or $$$
> > wasn't an
> > issue. Someone was unhappy. That personal had an experience.
> > It was
> > PERSONAL to that person. I don't know anything about that
> > person's
> > experience I wasn't there. Even if I serviced his clarinet
> > afterward, I
> > wouldn't know how it got in a particulaer condition now, would
> > I ?
> >
> > "We have a case of someone spending well over $1000 to get a
> > clarinet
> > repaired, and then having to take it to ANOTHER repairman to
> > have things
> > fixed properly, even though those problems were pointed out
> > to the original
> > repairman upon delivery, "
> > ------------------------
> > HEARSAY ! I thought you believed in Truth, Justice & the
> > American Way !
> > Oh, but perhaps some prejudice towards other techs is showing.
> > After all, I
> > have never heard one tech bash another, right? [ when they
> > attack others,
> > they attack themselves! Glass houses & all that ... ]
> >
> > "Had the work been satisfactory, I'm sure the process would
> > have been
> > considered WORTH the money, but if *I* had been treated that
> > way, the tech
> > would for the rest of his life be farting in the key of Bb!
> > -----------------------
> > How was anybody treated? How can you rush to judgement? Were
> > you there -
> > were you a party to the transaction ? Did you inspect the
> > Clarinet before &
> > after Brannen Service? Did you see the receipts for all the
> > expenses?
> >
> > The crowning issue: Do techs in your Music Store fart all the
> > time? OR,
> > are you getting this confused with your brain fart? Gee I
> > won't go to your
> > Music Store, it must smell from gas, right?
>
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