Klarinet Archive - Posting 000072.txt from 2004/04
From: CBA <clarinet10001@-----.com>
Subj: Re: [kl] Brannen (bashing) ???
Date: Sun, 4 Apr 2004 21:53:25 -0400
Mark,
I am not understanding why you are directing flames at people
who are not even trying to provoke you directly. If you want to
flame me, go ahead.
I have eye witnesses to the way the clarinet was when I came
back. I need no one to tell me of heresay. I unfortunately took
heresay from this list for a repair shop, and spent my money.
Did I sue them? No. Did I start a campaign against them 4 years
ago? No. I just wanted someone to know of this situation, since
I seem to see other people on the list with comments of less
than favorable Brannen experiences who get flamed by people like
you.
*YOU* would be one of those platinum clients I was speaking of.
You have had 10 overhauls that were miraculous from the
Brannens. I am pleased that you didn't have to go through what I
went through. You were a repeat customer who is probably in the
area, and can leave your instrument for them to fiddle with for
a week. I think that is wonderful. They know you by name and
face. YOu are a benefactor to them, of sorts, since they know
they can rely on you for more business. Of course you get great
treatment. They treated you like a good customer, and me like I
didn't matter, since I was from out of town, and they knew I had
only one instrument. I find thhorrific customer service and
apathy towards my compaints of the bad work far more
unacceptable than the shoddy and incomplete work itself. I don't
think anyone should get that kind of customer service, and I
felt more secure in my postings now, after years on this list,
to say so. I didn't 4 years ago, for fear of the "establishment"
not being kind to me in this forum, as people do fly off the
handle readily here on occasion. I am not really concerned about
it now, as I am comfortable with the fact that I wasn't
imagining the situation, and if others looking to the list for
references are going to get work done to their instrument, they
should have references that are from all situations.
I have had shoddy work from other places on other instruments
previous (not clarinets) but was NEVER treated as disposable,
regardless of the lack of expertise or finesse the repairperson
had. They have always tried to (after the fact) rectify the
situation too.
I hope you can leave Bill and Patricia out of your future
comments of the Brannens, and if you like, report on the
wonderful repairs and overhauls you have had instead. If you are
so vehemently for the Brannens, tell us about your experiences.
How long have you been going to the Brannens? What repairs have
you had done? I'm very interested to know about it, as it makes
me wonder why I was given such poor customer service and
workmanship, when you can have such a great experience.
Kelly Abraham
Woodwinds - Computer Geek
New York City
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
--- mark <cpaok@-----.com> wrote:
> Bill Hausman (who works in a Music Store that does repairs)
> said:
>
> "Remember, your glowing praise is just as much hearsay as the
> story of
> unsatisfactory work."
> ------------------------
> Exactly the point I was making.
>
> "I don't think budget is the critical thing here."
> ------------------------
> Right COST should not have even been mentioned. Cost or $$$
> wasn't an
> issue. Someone was unhappy. That personal had an experience.
> It was
> PERSONAL to that person. I don't know anything about that
> person's
> experience I wasn't there. Even if I serviced his clarinet
> afterward, I
> wouldn't know how it got in a particulaer condition now, would
> I ?
>
> "We have a case of someone spending well over $1000 to get a
> clarinet
> repaired, and then having to take it to ANOTHER repairman to
> have things
> fixed properly, even though those problems were pointed out
> to the original
> repairman upon delivery, "
> ------------------------
> HEARSAY ! I thought you believed in Truth, Justice & the
> American Way !
> Oh, but perhaps some prejudice towards other techs is showing.
> After all, I
> have never heard one tech bash another, right? [ when they
> attack others,
> they attack themselves! Glass houses & all that ... ]
>
> "Had the work been satisfactory, I'm sure the process would
> have been
> considered WORTH the money, but if *I* had been treated that
> way, the tech
> would for the rest of his life be farting in the key of Bb!
> -----------------------
> How was anybody treated? How can you rush to judgement? Were
> you there -
> were you a party to the transaction ? Did you inspect the
> Clarinet before &
> after Brannen Service? Did you see the receipts for all the
> expenses?
>
> The crowning issue: Do techs in your Music Store fart all the
> time? OR,
> are you getting this confused with your brain fart? Gee I
> won't go to your
> Music Store, it must smell from gas, right?
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