Klarinet Archive - Posting 000058.txt from 2004/04

From: "Patricia A. Smith" <arlyss1@-----.net>
Subj: Re: [kl] Brannen
Date: Sun, 4 Apr 2004 18:14:55 -0400

Kelly Abraham wrote:

>I had a horrible experience with the Brannens a few years back.
>
>They were flippant with me about their shoddy work, telling me it was my playing, and not the egregious leaks from the poor workmanship that were at fault. And the worst part is, they didn't even do the specific work I asked them for a month in advance of the repair date (register tube replacement.)
>
>I would never recommend them to anyone I knew, friend or
>acquaintance, and that is my choice. For those on the list that
>have a love affair with the Brannens’ work over the years, don't
>blame me for my retelling of what happened in my experience. I
>have waited 4 years to tell it, and stand by it wholeheartedly,
>since it is MY experience with them. The fact that I wasn't one
>of their "platinum clients" showed through.
>
Kelly,

Shoddy work is shoddy work, I don't care what kind of client you are -
platinum or tin can! It appears to me that these people are inconsistent
with what they do, and you point this out. I appreciate what you have to
say, and I think it is important that people hear a variety of accounts
about well-known repair people who have "reputations" before they toss a
lot of money down the loo for repairs.

Patricia A. Smith

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