Klarinet Archive - Posting 000394.txt from 2002/02

From: Bill Hausmann <bhausmann1@-----.net>
Subj: Re: [kl] Servicing of instruments
Date: Wed, 20 Feb 2002 19:11:22 -0500

At 04:45 PM 2/20/2002 -0700, Richard Bush wrote:
>Bill,
>
>I know you have been a part of the music store business for a long time
>and I agree with what you say. Allow me to add a little more.
>When I run into a situation where I find that more needs to be done, I do
>my best to get in touch with the customer, explaining what I've run into
>and what the additional charges will be beyond the original quote.
>Sometimes they'll go for it and sometimes not.
>
>Also, as a repairman, it is very difficult to validate the work done if it
>is not brought to playing condition.

That is pretty much the way it is done, unless the additional repair is
small (one more pad, a cork or two, or a bent key). We usually strongly
encourage all repairs to go in for "put in playing condition." That way,
the techs have the authority to fix whatever ails the instrument up to a
set amount. For all repairs that will go over that amount, the customer is
called for further approval. What gets annoying sometimes is waiting and
waiting for the customers to REPLY to phone messages!

Bill Hausmann bhausmann1@-----.net
451 Old Orchard Drive
Essexville, MI 48732 ICQ UIN 4862265

If you have to mic a saxophone, the rest of the band is TOO LOUD!

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