Klarinet Archive - Posting 000622.txt from 2000/06

From: mus_ldj@-----.edu
Subj: Re: [kl] Re:WW & BW Reputation
Date: Sun, 18 Jun 2000 01:04:39 -0400

I feel the same way. The top rail of my horn has a slight chip in it and the
whole thing was shipped like anything other "thing." As soon as Mars gets
full line, I"m going to switch my business to them.

Luckily, I'm persistent and an experienced mail order buyer. The only reason
I order from WW is because of their price. The region wide music stores here
are fleecing everyone here.

"Robert S. Howe" wrote:

> The WW&BW is getting trashed on the issue of special orders. Since my
> post started the thread, let me comment. I have dealt with them several
> times, purchasing Buffet bass cl, Buffet R13 Bb cl, Buffet alto Sax, and
> Selmer baritone Sax. They have pissed me off out of the purchase of a
> soprano Sax, the two I received to try were both damaged (clearly
> between factory and WW&BW) and I once received a bari sax loose in a
> box, with no packing. THeir sales staff varies from superb to brain
> dead. I would not consider calling them for a special order UNLESS I
> spoke directly to a manager, the clerk would inevitably screw it up.
> But I would speak to a manager, the managers are reasonable and
> intelligent.
>
> That's my 2 cents.
>
> Robert Howe
>
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