Klarinet Archive - Posting 000620.txt from 2000/06

From: mus_ldj@-----.edu
Subj: Re: [kl] Re: WW/BW
Date: Sun, 18 Jun 2000 01:02:01 -0400

I'm glad to know this now. In my most recent order with them I was promised a
double case for my horns (even in the ad) and now it's all questionable.
Since I like the horn, I'll probably go ahead and buy it but after I get the
Pomarico mouthpiece, I'll cut ties with them. These large companies are
concerned with the customer any more just making money at our expense.

peter.stoll@-----.ca wrote:

> I also used to have great experiences with Woodwind, but when I needed
> something last Christmas, I called them up, they had it and it would get
> here "in 8-1O days" in Canada. Well, nothing. Turns out they build up a
> backlog of orders when many staff are off on holiday, and so it took 2
> months to get the item. I told them they should pay for the shipping as it
> was their mistake that led to the snafu, the order clerk said in a bored
> voice, "I'll pass that one on" :{ My sense is that they used to have
> great customer service, now forget it. I also called up Muncy Winds when I
> had a great pro bass for sale, was offered such a ridiculously low price I
> laughed! It was like talking to a used car lot, I think they would have
> understood "Bundy" better than Selmer 33.
>
> The problem with WW (and that hideous Weiner place) is they don't take
> responsibility for their dealings with customers; if a mistake happens,
> fine, but don't leave the customer holding the bag for it. No further
> business from me.
>
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