Klarinet Archive - Posting 000577.txt from 2000/06

From: peter.stoll@-----.ca
Subj: [kl] Re: WW/BW
Date: Fri, 16 Jun 2000 18:10:34 -0400

I also used to have great experiences with Woodwind, but when I needed
something last Christmas, I called them up, they had it and it would get
here "in 8-1O days" in Canada. Well, nothing. Turns out they build up a
backlog of orders when many staff are off on holiday, and so it took 2
months to get the item. I told them they should pay for the shipping as it
was their mistake that led to the snafu, the order clerk said in a bored
voice, "I'll pass that one on" :{ My sense is that they used to have
great customer service, now forget it. I also called up Muncy Winds when I
had a great pro bass for sale, was offered such a ridiculously low price I
laughed! It was like talking to a used car lot, I think they would have
understood "Bundy" better than Selmer 33.

The problem with WW (and that hideous Weiner place) is they don't take
responsibility for their dealings with customers; if a mistake happens,
fine, but don't leave the customer holding the bag for it. No further
business from me.

---------------------------------------------------------------------
Unsubscribe from Klarinet, e-mail: klarinet-unsubscribe@-----.org
Subscribe to the Digest: klarinet-digest-subscribe@-----.org
Additional commands: klarinet-help@-----.org
Other problems: klarinet-owner@-----.org

   
     Copyright © Woodwind.Org, Inc. All Rights Reserved    Privacy Policy    Contact charette@woodwind.org