Klarinet Archive - Posting 000561.txt from 2000/06

From: mus_ldj@-----.edu
Subj: Re: [kl] ebay bassethorn
Date: Fri, 16 Jun 2000 12:49:53 -0400

I do understand your point, but as a consumer/customer I am going to get my
money's worth. I've been corresponding with them since my horn was shipped.
Now, since I paid for it by credit card - I can send it back within 30 days of
purchasing if I'm not completely satisfied with their service.

As long as I was talking about minute things with them, I had an audience. When
it got down to the ad and those things, I got the deaf ear. I am an experienced
consumer and mail order customer. I know my rights very well.

Richard Bush wrote:

> Dan,
>
> In my own mind, I can easily understand why WW&BW didn't want to entertain
> you and your proposed order. They buy from Fox at maximum discount. They buy
> from B&H, UMI and just about everyone else the same way. Because of this and
> large inventories that often reflect last years prices and their having
> purchased at those max. discounts, they can cut profit margin to the bone
> (selling huge quantities), scare away most competitors and, very often, sell
> at prices that are within a hundred dollars of what other franchised dealers
> have to pay for the same item.
>
> A single sale of an item that requires a great deal of attention on their
> part is more bother than it is worth. Please don't get me wrong, I'm not
> defending them, only speculating as to why you were virtually ignored.
>
> Daniel Leeson wrote:
>
> > With respect to basset horns, Bob Howe wrote:
> >
> > > Woodwind and Brasswind presently sells bassetti by all three big makers,
> > > they go discounted for 7 kilobucks and up.
> >
> > Bob's satement about Woodwind and Brasswind needs a little adendum. I
> > recently contacted them and asked about purchasing a cocobolo wood
> > basset horn made to order with very specific conditions from a certain
> > manufacturer whose products they sell. It is as if I were speaking
> > choctaw and they were speaking serbo-croation.
> >
> > What I got back was a statement about which basset horns they sell and,
> > in any case, none were in stock, so there was nothing that they could
> > sell to me.
> >
> > I went right back to them and said, "I don't want what you normally sell
> > and don't have in stock in any case. I want a basset horn made by ...,
> > I want it out of cocobolo wood, I want a narrow bore, and I want a
> > wooden bell. Will you please ask that manufacturer if he will make one
> > for me?"
> >
> > Never got an answer to that one. It is as if once they told me what
> > they had (or in this case did not have), they had used up whatever
> > marketing savvy and interest they had in available.
> >
> > Now is it my imagination or has Woodwind and Brasswind gotten to the
> > point of dealing with customers on the basis of "this is what we have -
> > what you want is not my problem"? I had just driven across the US on
> > I80 and passed their place without stopping. If I were doing the trip
> > again, I would stop this time and that salesperson and I would have a
> > little discussion on the matter of how to sell things.
> >
> > It is not that I don't know a little bit about basset horns but I got
> > the reaction that my correspondent had an overblown sense of
> > self-importance with respect to her knowledge of basset horndom as
> > contrasted with mine. I would think that they would want to make an
> > effort to get me what it is I want.
> >
> > In effect what I wanted to buy was not what they wanted to sell so I got
> > ignored. That is a lot different from the time I bought a bass clarinet
> > in A from them and got a receptive, responsible reaction to my request.
> >
> > Am I being unfair in my changed opinion of them because of this single
> > and unpleasant incident. (Incidentally, my a cocobolo wood basset horn
> > with a wooden bell, narrow bore, and gold plated keys is now being made
> > by someone else and W&B blew the sale. I'll tell you about the horn
> > when I get it in January.)
> > --
> > ***************************
> > ** Dan Leeson **
> > ** leeson0@-----.net **
> > ***************************
> >
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