Klarinet Archive - Posting 000560.txt from 2000/06

From: mus_ldj@-----.edu
Subj: Re: [kl] WW&BW [Was: ebay bassethorn]
Date: Fri, 16 Jun 2000 12:46:55 -0400

I have experienced recent difficulty with WW&BW myself. The ad stated a combination case with my new horn and now nothing!!!

I shall be writing them this afternoon.

"F. S. Sterns" wrote:

> charette@-----.org wrote:
>
> > Richard wrote:
> > >A single sale of an item that requires a great deal of attention on their part is more bother than it is worth. Please don't get me wrong, I'm not defending them, only speculating as to why you were virtually ignored.
> >
> > Then they should be able to say that right away. My business and others commonly refuse to take on business where the margin isn't worth it for us - and we refer them to the companies that _can_ afford to do that type of job. Sometimes we do take on bus
> iness where the margin doesn't warrant it for "bragging rights" or for the possibility of future business.
> >
> > Mark C.
>
> >
>
> ...I've had difficulty with the WW&BW even on small orders...their people seem good at pulling items with stock numbers out of bins and stuffing them into shipping boxes that are invariably too large...but
>
> ...I see very little attention to detail, not much interest in reading the customer's "requirements" statements, and a total lack of incentive to contact a customer when a quick call or e-mail would clear up any ambiguities...
>
> ...WW&BW prices are most attractive but I think I'll plan on paying a premium in the future to get better service...
>
> ...wonderful to have an opportunity to "vent" on this subject
> ...thanks, Mark:-)...Fred S.
>
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