Klarinet Archive - Posting 001051.txt from 2000/03

From: MingCWu@-----.com
Subj: Re: [kl] Muncy
Date: Fri, 31 Mar 2000 17:00:58 -0500

I have some experience with Muncy recently.
I e-mail them to order a Patricola clarinet, and got an e-mail back saying
they can ship on 3/13 or 3/14. I e-mail them my order and credit card no.
etc. asked them to ship the clarinet to me to try out.
Several days later I called (as a foreigner, I usually hasitate to call on
the phone, that's why I e-mail the order), I was told that they did not ship
it out because they need to do some adjustment etc, but they will ship it out
soon.
Since I am in the west coast, and it will take several days to arrive here,
at which time I will be out of town, so I called again, and asked them to
delay shipping for several days.
Several days before my trip I called and asked to ship me the clarinet so it
will waiting for me when I come back. And they say it is fine, every thing
will be taken care of.
After I came back, I did not have the clarinet, so I called, this time the
guy put me on hold, then a lady answered the phone, she said they are
checking on it and will call me back at certain time.
I kept waiting and waiting, she never called me back.
Second day before I went to work, I called, the lady said they are checking
on it and will call me at certain time.
I kept waiting and waiting, no body called me.
I called them, and the guy said they will check it and put me on hold again.
Then the guy told me he did not know the status of the shipping and he is
just a guy taking orders that sort of thing. then I insisted to talk to
somebody else, he told me there is nobody there to take care of me.
Then I insisted him to tell me what's the problem, finally he told me they do
not have the clarinet, they shipped it out to somebody else during the time I
was out of town.
Is this a typical custome service and business practice from a so-called
reputable company ? And I am no stranger to them, I bought a c clarinet from
them several monthes ago.
They waste me almost one month, I could have got my clarinet long time ago if
I ordered from W&B.

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