Klarinet Archive - Posting 000889.txt from 2000/03

From: "Kloc, Francois" <Francois.Kloc@-----.com>
Subj: [kl] New member with Buffet quality question
Date: Mon, 27 Mar 2000 18:31:55 -0500

Hello,

I am new to the list and I'm happy to find such a great resource. My =
name is Jamie McLeod, a clarinetist and public school band director. I
=
have a question regarding the the quality of wood used in today's Buffet
=
clarinets. Specifically, I have a student who has purchased a new =
Buffet and has had to have the top joint replaced twice because of long
=
cracks through the tone holes. He is meticulous about his care of the =
instrument, yet he still has had this unfortunate luck. Purchased =
through WW and BW, he is past the warranty by a few months (although =
they did replace the joint once before). Now their replacement joint =
has cracked after only 3 weeks! They are understandably unwilling to do
=
anything more (out of warranty and all). Is there a regional Buffet =
rep. for the Michigan area?

Has anyone had a similar problem? Who did you contact (other than the =
store) to get satisfaction? Does Buffet stand behind their products =
anymore? We would appreciate any help or advice.

Hi sir,

Welcome to the list.I think I spoke to your student's father this
morning and will work out something with him.

Leila could you please send me your post with questions to me again? I
had some weard things hapened on my computer and i didn't get all your
mail. Sorry for the inconvenience.

Musically yours,

FRANCOIS KLOC
Manager of Woodwinds North America
Boosey & Hawkes Musical Instruments, Inc.

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