Klarinet Archive - Posting 000880.txt from 2000/03

From: "James D. McLeod" <jdmcleod@-----.net>
Subj: [kl] New member with Buffet quality question
Date: Mon, 27 Mar 2000 10:07:22 -0500

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Hello,

I am new to the list and I'm happy to find such a great resorce. My =
name is Jamie McLeod, a clarinetist and public school band director. I =
have a question regarding the the quality of wood used in today's Buffet =
clarinets. Specifically, I have a student who has purchased a new =
Buffet and has had to have the top joint replaced twice because of long =
cracks through the tone holes. He is meticulous about his care of the =
instrument, yet he still has had this unfortunate luck. Purchased =
through WW and BW, he is past the warranty by a few months (although =
they did replace the joint once before). Now their replacement joint =
has cracked after only 3 weeks! They are understandably unwilling to do =
anything more (out of warranty and all). Is there a regional Buffet =
rep. for the Michigan area?

Has anyone had a similar problem? Who did you contact (other than the =
store) to get satisfaction? Does Buffet stand behind their products =
anymore? We would appreciate any help or advice.

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