Klarinet Archive - Posting 000667.txt from 1999/10
From: Felix1297@-----.com
Subj: [kl] Re: klarinet Digest 21 Oct 1999 20:15:00 -0000 Issue 1784
Date: Fri, 22 Oct 1999 09:26:49 -0400
In a message dated 21/10/1999 15:11:38 Central Daylight Time,
klarinet-digest-help@-----.org writes:
<<
All manufactures have some type of crack warranty, but in my opinion
replacing an upper joint on a cracked clarinet is a bad idea. Once the
joint is replaced you no longer have the clarinet that you purchased. Also,
when the factory replaces the upper joint they must transfer the keys and
usually these do not match the new body so pads of course do not seat.
>>
Hi Clark,
I don't know how the other compagnie deal in term of warranty service on
clarinet but I do know how we deal and I would like to clarify some points if
I can. First saying it is a bad idea to replace the upper joint of a clarinet
because that will not be the one you purchase is not exacly true. When we do
joint replacement at Boosey & Hawkes we always try to match the new upper
joint with the rest of the instrument and then fine tune it
(undercutting,bore etc)the ideal is of course to have the owner with me when
I do the job but I know it is difficult.When I am done with the work I try
the instrument and then call a professional musician and ask him if he could
try the instrument before I send it back to the dealer. This is means that
all the keys fits and the pads seal of course. Since I am here I haven't see
a clarinet leave our facility if it was not playable and I am sure it was
true before I get here in terms of replacment work.
I think instrument manufacturers would do well to certify qualified repair
persons to make crack repairs and reimburse them for those repairs.
Most of the time we have stores with qualified repair technician if not they
send us the instrument and we do it.
also firmly believe that Buffet, Selmer, Leblanc, Yamaha etc. should
establish a policy of selling instruments through companies that can
provide quality service on their products.
Again I can talk only for what Buffet does and I can tell you that you have
more quality repair technician in the store we are dealing with that you
could beleive. It is part of why I am so much on the road to for example next
month I will go in Canada Montreal and Quebec city and in Texas
Dallas,Houston,Austin to do repair seminar for the technicians from our
Authorized Buffet Dealers. May be it doesn't sound like it is enought to you
but I think we should ask the player who use those technicians everyday and
are happy with theyre work. Like everything it is not because you have couple
bad ones that every one are bad. As you know it is not an easy job and most
of the technicians I know do it well. They may not be accoustician or
designers but who ask them to be? and again I was surprise to see some of
them dealing with accoustical issue and try to understand instead of doing
something that would hurt the instrument. I did a clinic at the NAPBIRT
convention held in ST Louis two years ago and let me tell you there is a lot
of good repair person out there who can deal with pad work and overhaul. For
the rest I alway suggest to have the people who design and make the
instrument do it anyway. When you sale a Mouthpiece or a barrel you tell your
customer to come see you if they want work done no? I think accoustical issue
are different than Overhaul work that can be done by a good technician and
again there is more than you think out there.
Just my thought sorry for the long post
Musically Yours
Francois Kloc
Woodwind Product Specialist
boosey & Hawkes Musical Instruments Inc.
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