Klarinet Archive - Posting 000309.txt from 1999/10

From: "Cox, Graeme" <Graeme.Cox@-----.nz>
Subj: RE: [kl] shipping horror story
Date: Sun, 10 Oct 1999 21:56:12 -0400

Bill,

Try to find a model engineering person in your home town. These people are
generally very clever at making small parts, and I would bet that you would
have new posts, pivot pins, rods or whatever you needed in very quick time.
You may even find that the cost is negligible! (If you follow this idea,
keep us in touch with progress!)

Cheers,
Graeme Cox,
Christchurch, New Zealand

-----Original Message-----
From: W. Edinger [mailto:wde1@-----.com]
Subject: [kl] shipping horror story

Anyone have any suggestions on where I could get some parts
(specifically, posts) for a very old Buffet Bb clarinet? Francois Kloc
suggested I send it to Paris, which I thought was an exceptionally
generous offer to apply the Buffet policies to a truly obsolete
instrument (a 1907 Albert). What followed was a classic "clarinet
shipping horror story:" after I sent it, the Buffet people sent me a
letter saying the package was sitting at Paris customs, where they
needed more information about what the package was. Customs wanted to
know exactly the information I had put on the customs card when I sent
it, which seemed odd, but I thought perhaps it had been lost. Buffet's
fax number, from their letterhead, was described to me as not in
service, and they never answered my e-mails to them containing the
requested information. Francois was at Clarinet Fest in Belgium about
this time, and so he couldn't help me. I finally sat down to write a
letter to Buffet asking what's going on (after a couple of months of
worrying), and that very day the clarinet was returned to me, unopened,
just as I had sent it, complete with the original customs information I
had provided when I sent it. The very information they had requested
had always been right there on the package.
It really doesn't seem fair to expect Buffet to do work on every
dilapidated old junker that gets thrown at them, so I don't feel that I
was mistreated in any way, and I certainly think Francois was more than
generous to make the offer, but I'm strongly disinclined to send this
thing to Paris again. Thus, I'm looking for some suggestions on how to
get some parts for it. I need several posts and rods (would you believe
someone actually drilled them out at some point? But the wood is good,
and it is otherwise in OK condition).

Bill Edinger

****************************
"Music and wine are one." - Ralph W. Emerson

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