Klarinet Archive - Posting 000580.txt from 1999/07

From: Ken Wolman <Ken.Wolman@-----.com>
Subj: Re: [kl] re: mail order - local store policy repairs
Date: Mon, 19 Jul 1999 10:34:34 -0400

margeaux@-----.com wrote:
>
> We do not refuse to work on a student's horn if it has been damaged through normal
> wear and tear, or through some damage. However, when the student's parents try to
> save a bit of money and buy merchandise that is inferior and never should have
> been sold to the public, we send them back to the place they purchased it! Would
> you go to your local mechanic to fix a problem on a new Cadillac that was present
> at the time you purchased it???

The problem of the pennywise, pound-foolish approach again, I guess.
When I bought my soprano from Rpberto's, he told me that people bring in
their "inexpensive" instruments from Winston, Jean Baptiste, and LA Sax
(which he pronounced "the worst") because six months out of the store,
the things won't play, the springs are gone, the rods bend, the pads are
rotting, you name it, it has gone wrong. He doesn't refuse to work on
these horns but warns customers that a full overhaul will cost about as
much as they paid for the instrument in the first place (Roberto's is
not cheap) and it will never be a GOOD horn in any case. You begin with
crap, you end up with crap.

Ken
--
Ken Wolman dbtrader Deutsche Bank, N.A.
1251 Sixth Avenue, New York, NY 10019
212-469-6494
Teach someone to fish and you have helped them survive another day.
Teach them to surf the Net and they won't bother you for weeks.

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