Klarinet Archive - Posting 000496.txt from 1999/07

From: Margaret Squires <margeaux@-----.com>
Subj: Re: [kl] re: mail order - local store policy repairs
Date: Fri, 16 Jul 1999 23:56:35 -0400

No that is not what I meant. We understand that people move into and out of the
area. In fact we have people from out of the area sending their instruments to
us for repair. I am speaking of instruments that were purchased that never
should have been sold. Horns that came from the store/mail order that have bent
bodies, leaking pads, and wobbling keys. WARRANTY ISSUES. Like the 132 flutes
we sent back to the manufacturer because of problems like we see coming out of
mail order places!

Don't make us out to be ogres! We have a very good reputation in our
community. We have donated instruments, drum sets, and repairs to many of the
local schools. These are things we can do because of the support we have from
our customers. Lots of times we have people come in with instruments that have
problems and we repair them at no charge.

I guess this is why I lurk and bite my tongue a lot. I get misunderstood!

"Dee D. Hays" wrote:

> -----Original Message-----
> From: David Blumberg <reedman@-----.com>
> To: klarinet@-----.org>
> Date: Thursday, July 15, 1999 6:13 AM
> Subject: [kl] re: mail order - local store policy repairs
>
> >Margaret Squires <margeaux@-----.com>
> >Subject: Re: [kl] Buffet E 11
> >Message-ID: <378D7963.7860FB1C@-----.com>
> >When somebody comes in with a mail order catalog expecting us to match the
> >price, we order the instrument from the factory, and don't go through it
> >first.
> >They are charged the catalog price and then have to pay to have adjustments
> >made.
> >My personal experience and experience through the shop where I work has
> been
> >that the mail order companies claim to go through the instruments before
> they
> >are shipped, but they don't. If it had happened only to me, I would not say
> >anything. But we have had several people bring instruments in to us to fix.
> We
> >refuse to work on them and tell them to send them back to the mail order
> >company.
> >
> >--------------------------------------------------
> >
> >If a music store ever, ever, ever refused to work on student's instrument
> >because it was not bought there (it's none of their da#n business where it
> >was bought, or given as a gift, etc, etc) I would place a sign in my studio
> >telling my students not to even buy reeds there. I wonder how often that
> >happens to your store?
> >
> >David Blumberg
> >playit@-----.com
> >Have you heard? http://www.mytempo.com
>
> I hope she means merely that they don't do free service, which would be a
> reasonable statement. However, if they only service instruments purchased
> there then that is unreasonable. Some people actually have to move in life
> and don't stay in the same town where they were born. I certainly wouldn't
> buy my daughters new instruments just because we moved and the local store
> only services their own sales!
>
> Dee Hays
> Canton, SD
>
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