Klarinet Archive - Posting 000495.txt from 1999/07

From: Margaret Squires <margeaux@-----.com>
Subj: Re: [kl] re: mail order - local store policy repairs
Date: Fri, 16 Jul 1999 23:47:21 -0400

We do not refuse to work on a student's horn if it has been damaged through normal
wear and tear, or through some damage. However, when the student's parents try to
save a bit of money and buy merchandise that is inferior and never should have
been sold to the public, we send them back to the place they purchased it! Would
you go to your local mechanic to fix a problem on a new Cadillac that was present
at the time you purchased it???

David Blumberg wrote:

> Margaret Squires <margeaux@-----.com>
> Subject: Re: [kl] Buffet E 11
> Message-ID: <378D7963.7860FB1C@-----.com>
> When somebody comes in with a mail order catalog expecting us to match the
> price, we order the instrument from the factory, and don't go through it
> first.
> They are charged the catalog price and then have to pay to have adjustments
> made.
> My personal experience and experience through the shop where I work has been
> that the mail order companies claim to go through the instruments before they
> are shipped, but they don't. If it had happened only to me, I would not say
> anything. But we have had several people bring instruments in to us to fix. We
> refuse to work on them and tell them to send them back to the mail order
> company.
>
> --------------------------------------------------
>
> If a music store ever, ever, ever refused to work on student's instrument
> because it was not bought there (it's none of their da#n business where it
> was bought, or given as a gift, etc, etc) I would place a sign in my studio
> telling my students not to even buy reeds there. I wonder how often that
> happens to your store?
>
> David Blumberg
> playit@-----.com
> Have you heard? http://www.mytempo.com
>
> ---------------------------------------------------
>
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