Klarinet Archive - Posting 000452.txt from 1999/07

From: Bill Hausmann <bhausman@-----.com>
Subj: Re: [kl] re: mail order - local store policy repairs
Date: Thu, 15 Jul 1999 22:53:40 -0400

At 07:13 AM 7/15/1999 -0400, David Blumberg wrote:
>Margaret Squires <margeaux@-----.com>
>Subject: Re: [kl] Buffet E 11
>Message-ID: <378D7963.7860FB1C@-----.com>
>When somebody comes in with a mail order catalog expecting us to match the
>price, we order the instrument from the factory, and don't go through it
>first.
>They are charged the catalog price and then have to pay to have adjustments
>made.
>My personal experience and experience through the shop where I work has been
>that the mail order companies claim to go through the instruments before
they
>are shipped, but they don't. If it had happened only to me, I would not say
>anything. But we have had several people bring instruments in to us to
fix. We
>refuse to work on them and tell them to send them back to the mail order
>company.
>
>--------------------------------------------------
>
>If a music store ever, ever, ever refused to work on student's instrument
>because it was not bought there (it's none of their da#n business where it
>was bought, or given as a gift, etc, etc) I would place a sign in my studio
>telling my students not to even buy reeds there. I wonder how often that
>happens to your store?
>
I don't think she meant that they would not work on it at all; only that
they would not work on it AT NO CHARGE. If the people need warrantee work
done, they should go through the dealer that sold the product to them.
Warrantee service is one of the conveniences of dealing locally, and it is
an unfortunate fact of life that you must pay for that convenience, one way
or another. People who come into the local store, tie up the sales
personnel, try out every instrument in the store, buy the one they liked by
mail order and then expect free service on it (always "drop everything and
do it NOW" service, too!) help drive local stores out of business. Losing
the services of the local dealer is just another way of paying the piper.

Bill Hausmann bhausman@-----.com
451 Old Orchard Drive http://www.concentric.net/~bhausman
Essexville, MI 48732 http://members.wbs.net/homepages/z/o/o/zoot14.html
ICQ UIN 4862265

If you have to mic a saxophone, the rest of the band is too loud.

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