Klarinet Archive - Posting 000425.txt from 1999/07

From: "Dee D. Hays" <deehays@-----.com>
Subj: Re: [kl] re: mail order - local store policy repairs
Date: Thu, 15 Jul 1999 08:04:46 -0400

-----Original Message-----
From: David Blumberg <reedman@-----.com>
Date: Thursday, July 15, 1999 6:13 AM
Subject: [kl] re: mail order - local store policy repairs

>Margaret Squires <margeaux@-----.com>
>Subject: Re: [kl] Buffet E 11
>Message-ID: <378D7963.7860FB1C@-----.com>
>When somebody comes in with a mail order catalog expecting us to match the
>price, we order the instrument from the factory, and don't go through it
>first.
>They are charged the catalog price and then have to pay to have adjustments
>made.
>My personal experience and experience through the shop where I work has
been
>that the mail order companies claim to go through the instruments before
they
>are shipped, but they don't. If it had happened only to me, I would not say
>anything. But we have had several people bring instruments in to us to fix.
We
>refuse to work on them and tell them to send them back to the mail order
>company.
>
>--------------------------------------------------
>
>If a music store ever, ever, ever refused to work on student's instrument
>because it was not bought there (it's none of their da#n business where it
>was bought, or given as a gift, etc, etc) I would place a sign in my studio
>telling my students not to even buy reeds there. I wonder how often that
>happens to your store?
>
>David Blumberg
>playit@-----.com
>Have you heard? http://www.mytempo.com

I hope she means merely that they don't do free service, which would be a
reasonable statement. However, if they only service instruments purchased
there then that is unreasonable. Some people actually have to move in life
and don't stay in the same town where they were born. I certainly wouldn't
buy my daughters new instruments just because we moved and the local store
only services their own sales!

Dee Hays
Canton, SD

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