Klarinet Archive - Posting 000367.txt from 1999/07

From: Margaret Squires <margeaux@-----.com>
Subj: Re: [kl] Buffet E 11
Date: Wed, 14 Jul 1999 01:18:20 -0400

I work in a music shop.

The problem with purchasing mail order is that often the instruments are not
playable when they are received. I personally had to send a clarinet back to
the mail order company to be reworked. We have had several people bring mail
order instruments into our shop and have asked us to make them playable. One
person purchased a soprano sax that was bent! Another bought a professional
flute and had a horrible time trying to get it to play.

As part of the service to our customers, we go through each and every
instrument that comes into our shop from the manufacturer, before it is sold
(even the student model instruments that go into our rental "fleet").
Sometimes our repair technician (who is also one of the owners of the store)
spends two hours on a pro flute to get it perfect. We also offer free
repairs/adjustments for 90 days after the sale. We have sent literally
hundreds of instruments back to the manufacturers because they did not meet our
standards. (Those instruments probably were then sold to the mail order
companies!)

I have spent hours with customers trying out all of the pro
flutes/trumpets/clarinets in our store to be told that our prices are too
high! Well, what do people expect from personal service!!

Sorry, after hearing so much about mail ordering, I had to vent!!!

Back to lurker status,

Margaret
Ingram & Brauns Musik Shoppe
Modesto, CA

> Even though we are out in the boondocks here in South Dakota, none of the
> stores sell higher than suggested list and if you happen to have a mail
> order catalog in hand, they will negotiate close to that price. Of course
> they do need some markup for their time and effort to serve you but that is
> only reasonable.
>
> Dee Hays
> Canton, SD
>
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