Klarinet Archive - Posting 000888.txt from 1999/05

From: Bill Hausmann <bhausman@-----.com>
Subj: Re: [kl]Hans Moennig's solution the Dark Clarinet Tone
Date: Tue, 18 May 1999 20:57:42 -0400

At 07:54 AM 5/18/99 -0500, Roger Garrett wrote:
>Good - but don't bash the majority of people's choice of instruments
>because you can't make it play for yourself. Provide facts......eg. the
>Buffet R-13 just didn't play well for me because.........
>NOT.......eg. so and so reported that the Buffet doesn't play well for
>these reasons, I had a problem with them in terms of my business, so the
>instrument maker must be purposefully putting out a badly flawed product.
>
Can't take the heat, eh? You Buffet guys look down your noses at us, but
get upset if we cast aspersions upon YOUR favorite stick. :-)

1.) I cannot claim PERSONAL knowledge of problems with Buffets, other that
the repaired R-13 noted earlier. I am referring to problems reported by
OTHERS on this list. 2.) I am just an employee in the business, and
disappointed that we CANNOT carry the leading brand in the market. 3.) I
am sure neither Buffet nor any other manufacturer puts out a BAD product
deliberately, but they may due to carelessness, cost cutting, etc., produce
a product that is not as good as it SHOULD be. THAT is what concerns me.

>> I took the information that there were design flaws and made the enormous
>> leap to the conclusion that there were design flaws. Neat trick, eh?
>
>What design flaws have you discovered to not allow the horn to play for
>you Bill? Or can you do that without playing it? That's an even neater
>trick!
>
Again, you have to ask those who reported them in the first place.

>> Good. It should be there. But how available is the service really out in
>> the hinterlands?
>
>Is what? The idea that someone can adjust it for you at Boosey and
>Hawkes? You are a very difficult person to please. Hopefully, as one who
>sells instruments (I assume you do anyway) and as a dealer of some
>instruments, you provide trained experts in adjustments of those
>instruments. Hopefully, you also carry enough stock for people to select
>the instrument that is appropriately undercut, etc. for them.
>
I only wish we were big enough to carry a large stock. But the market here
is not like that of Chicago, New York, etc. We do have a good technician
on staff. But he should be expected to go only so far.

>There is no perfect business Bill - no one will meet your expectations
>that every horn come out the way you personally want it and be completely
>free from need of adjustment, and that adjustment be available to you free
>of charge within a mile from your home. Businesses do the best they can
>in providing service and quality instruments. Boosey & Hawkes does the
>best they can - they provide great horns and excellent technical service.
>The prices are not horrible compared to other instruments (sorry Dan), and
>there are a wide variety of dealers and discount houses available to
>provide services all across the nation. I'm trying to see what your beef
>is.
>
I certainly HOPE they do the best they can. I presume that M. Kloc's
vigilance will be of great help. But I would still like to hear if people
get as much post-purchase service done on other brands. I would feel much
better knowing that it really IS a pretty common thing, and not confined to
one brand alone. Again, I invite response from the floor! I have no ax to
grind against Buffet. I want to hear bad things about OTHER brands!

Bill Hausmann bhausman@-----.com
451 Old Orchard Drive http://www.concentric.net/~bhausman
Essexville, MI 48732 http://members.wbs.net/homepages/z/o/o/zoot14.html
ICQ UIN 4862265

If you have to mic a saxophone, the rest of the band is too loud.

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