Klarinet Archive - Posting 000729.txt from 1999/02

From: Roger Garrett <rgarrett@-----.edu>
Subj: Re: [kl] Platinum service
Date: Thu, 18 Feb 1999 13:10:12 -0500

On Thu, 18 Feb 1999, Marcia S. Bundi wrote:
> When I bought my new Festival, there weren't even any warranty papers in
> the case, although all the R-13s I tried had the platinum service stuff
> with them. My dealer has sent for my papers, but also said that Boosey &
> Hawkes is just slow about paperwork.
>
> On Mon, 15 Feb 1999 17:51:43 -0500 Ben Stutzman <benstutzman@-----.net>
> writes:
> >Paper work with your new horns? When I received my Buffet from Fred
> >Weiner it came with nothing but the bill and the paper for the
> >extended
> >warranty. Are there really some papers that are supposed to come with
> >your clarinet, or does Weiner just not include them?

Then the dealer removed them, or, when instruments were tried out by
people in the store, the documents were not put back in the case. Every
instrument leaves Boosey & Hawkes with the correct documents. B&H is not
slow about paperwork - they simpy have lots to do without having to
duplicate paperwork for that which is misplaced or lost by the dealer.
Roger Garrett
Professor of Clarinet
Director - Concert Band, Symphonic Winds & Titan Band
Advisor - Recording Studio
Illinois Wesleyan University

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