Klarinet Archive - Posting 001111.txt from 1997/08

From: Roger Garrett <rgarrett@-----.edu>
Subj: Re: Bass clar. price and more
Date: Tue, 26 Aug 1997 14:21:31 -0400

Our problem (I stress the work "our") with Mr. Leupold's posting is not
his opinion. He just has difficulty finding a tactful, thoughtful way of
giving an opinion......the opinion itself is not worth anything if it is
not informed and considerate. Why would anyone trust the word of an
inconsiderate person?

As John Paul Richter (1763-1865) said, "A man never discloses his own
character so clearly as when he describes another's."

Roger Garrett
Professor of Clarinet
Illinois Wesleyan University

On Tue, 26 Aug 1997, Neil Leupold wrote:

> On Tue, 26 Aug 1997, Mark Charette wrote:
>
> > Unless you have some real hard proof that Lisa and IMS
> > have been dishonest or unfair in their dealings, I think
> > implications such as you have made should not appear in
> > public.
>
> I couldn't agree less with this statement. The success or
> failure of a business is driven by the level of satisfaction
> achieved among its public clientele. The old adage "The cust-
> omer is always right" holds true in the traditional sense, and
> the burden of the client is to demand satisfaction from a given
> provider -- or look and recommend elsewhere for their patronage.
> Often, the best form of advertisement is by public word of mouth,
> between customers and potential customers, and I'm exercising my
> function as a consumer by making a recommendation based on my ex-
> perience. We do it on this list continuously, making suggestions
> and counter-suggestions, with emphatic agreements and equally
> passionate rebuttals on everything from Gem swabs & Selmer cork
> grease to the quality of Buffet vs. Leblanc vs. Yamaha.
>
> If there were a scam artist running around on the list
> advertising stock Buffet mouthpieces as Chedeville's for
> sale at $300, it would behoove us to disseminate that know-
> ledge, even if those faux-Chedeville's happened to be the
> best darned mouthpiece half-a-dozen Klarinet members had ever
> played. It worked for some, but not for others. Argiris and
> IMS have not worked for me. I have as much a right and ob-
> ligation to say so -- and make suggestions for alternatives --
> as anybody else does to say that IMS *did* work for them.
> My post was for the purpose of caution -- based on my own
> experience -- and to make it clear that there are other
> business owners with whom I have had greater success and
> satisfaction as a consumer of their wares. Any specifics
> concerning my dissatisfaction are between Argiris and myself.
> In fact, she and I have gone back & forth on the issue
> several times without resolution, but to publicly display
> the details would be a form of malicious defamation. Or
> would it? I am not doing that, regardless. If other members
> wish to jump to the defense of IMS and give accounts of happy
> business transactions, all things are equal and it's vital
> to the effectiveness of commercial function that such ex-
> changes occur.
>
> Neil
>
>