Klarinet Archive - Posting 001105.txt from 1997/08

From: Neil Leupold <nleupold@-----.edu>
Subj: Re: Bass clar. price and more
Date: Tue, 26 Aug 1997 13:50:10 -0400

On Tue, 26 Aug 1997, Mark Charette wrote:

> Unless you have some real hard proof that Lisa and IMS
> have been dishonest or unfair in their dealings, I think
> implications such as you have made should not appear in
> public.

I couldn't agree less with this statement. The success or
failure of a business is driven by the level of satisfaction
achieved among its public clientele. The old adage "The cust-
omer is always right" holds true in the traditional sense, and
the burden of the client is to demand satisfaction from a given
provider -- or look and recommend elsewhere for their patronage.
Often, the best form of advertisement is by public word of mouth,
between customers and potential customers, and I'm exercising my
function as a consumer by making a recommendation based on my ex-
perience. We do it on this list continuously, making suggestions
and counter-suggestions, with emphatic agreements and equally
passionate rebuttals on everything from Gem swabs & Selmer cork
grease to the quality of Buffet vs. Leblanc vs. Yamaha.

If there were a scam artist running around on the list
advertising stock Buffet mouthpieces as Chedeville's for
sale at $300, it would behoove us to disseminate that know-
ledge, even if those faux-Chedeville's happened to be the
best darned mouthpiece half-a-dozen Klarinet members had ever
played. It worked for some, but not for others. Argiris and
IMS have not worked for me. I have as much a right and ob-
ligation to say so -- and make suggestions for alternatives --
as anybody else does to say that IMS *did* work for them.
My post was for the purpose of caution -- based on my own
experience -- and to make it clear that there are other
business owners with whom I have had greater success and
satisfaction as a consumer of their wares. Any specifics
concerning my dissatisfaction are between Argiris and myself.
In fact, she and I have gone back & forth on the issue
several times without resolution, but to publicly display
the details would be a form of malicious defamation. Or
would it? I am not doing that, regardless. If other members
wish to jump to the defense of IMS and give accounts of happy
business transactions, all things are equal and it's vital
to the effectiveness of commercial function that such ex-
changes occur.

Neil

   
     Copyright © Woodwind.Org, Inc. All Rights Reserved    Privacy Policy    Contact charette@woodwind.org