Klarinet Archive - Posting 000332.txt from 1995/11

From: "Bryant, Mike J" <bry1pds@-----.UK>
Subj: Re: DORN Publications Inc.
Date: Sat, 18 Nov 1995 13:37:58 -0500

To: KLARINET @-----.BITNET (Multiple recipients of list KLARINET)

From: Klarinet - Clarinettist's Network

Subject: DORN Publications Inc.

Date: 17/11/95 Time: 18:15

>Phone: 1-800-52-songs

>

>Address: DORN Publications, Inc.

>P.O. Box 206

>Medfield, MA 02052

>USA

>

>Hope this helps-

>

>Anne

>AMVACCA@-----.COM

>

>I would recommend using DORN publications for purchases. I have used
them

>over the past two years not only has their service markedly dropped in
both

>quality and service time but they have also committed fraud.

>I placed an order with them in June of 95. The order was never sent to
me,

>but my credit card was billed for it. They said they would rectify the

>situation but never did. In August and September my credit card was
again

>debted. Nothing was received here. I had asked to have the charges
removed

>from my card and to my suprise nothing was done.

>Finally I faxed information that I would proceed with whatever action
was

>necessary to recoup my money, and was told I was lying about not
receiving

>any goods, and the owner Ken Dorn shouted insults at me.

>This matter has now been put in the hands of VISA and the U.S. Postal
Service.

>Regards,

>Jay

>From Mike Bryant, bry1pds.bu.bbc

To Klarinet

Subject Dorn

18Nov95

This is very alarming. I have done business with Woodwind Services (now
Dorn) over a period of several years. While I have not detected any
financial wrong doing, (I am now on my guard), they sometimes send the
wrong music and insist that to correct the mistake the customer must pay
the return postage etc., etc. The missing music has never been supplied.
They also send 'free' gifts. Since the last mistake 2 years ago I have
not placed an order of any size with them, until I recently received 10
copies each of their clarinet and saxophone catalogues (I don't play the
saxophone). Watch this space.

I have had good service from Leybens in Kansas City, whom I first met on
their stands at ICA conferences in the days when they were held at Denver
et al.

Mike Bryant

bry1pds.bu.bbc